This policy explains how 3D Framing (“we”, “us”) collects and uses your personal information when you use this website. We are a sports memorabilia framing business based in South Wales, UK, and we are the data controller for the information described here.
What we collect
- Enquiries: when you use our quote or contact form we collect your name, email address, phone number, the framing service you are interested in and your message.
- Newsletter sign-ups: when you join our mailing list we collect your email address, the date you signed up and the page you signed up on.
- Marketing preference: whether you have agreed to receive offers and updates from us, and when.
How and why we use it
- To reply to your enquiry and provide quotes or services you have asked for. Our lawful basis is taking steps at your request before entering into a contract, and our legitimate interest in responding to customers.
- To send you news, framing tips and offers by email, only if you have signed up or ticked the box to agree. Our lawful basis is your consent, which you can withdraw at any time.
We do not sell your information, and we do not share it with other companies for their own marketing.
Who else processes your data
We use a small number of trusted service providers to run this website:
- our website hosting provider, which stores the website and its database;
- Cloudflare, which protects our forms from spam (Turnstile) and helps deliver the website;
- Google Fonts, which supplies the fonts used on the site (your browser connects to Google to load them);
- our email provider, which delivers enquiry emails to us.
Some of these providers may process data outside the UK. Where they do, appropriate safeguards required by UK data protection law are in place.
How long we keep it
- Enquiries are kept for up to 2 years after our last contact with you, unless we need them longer for an order, accounting or legal reasons.
- Mailing list details are kept until you unsubscribe or ask us to remove them.
Cookies and local storage
This website uses only what it needs to work. Our sign-up popup stores a small note in your browser (local storage) to remember that you have closed it or already signed up, so we do not keep showing it to you. This note contains no personal information and stays on your device. Our spam protection (Cloudflare Turnstile) may also use technical data from your browser to check you are not a bot.
Your rights
Under UK data protection law you have the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct or delete it;
- withdraw your consent to marketing at any time (use the unsubscribe link in any email, or contact us);
- object to or ask us to restrict how we use your information;
- complain to the Information Commissioner’s Office (ICO) at ico.org.uk if you are unhappy with how we have handled your data.
Contact us
To make a request or ask a question about this policy, please contact us using the contact form on our website and mention “Privacy” in your message.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.